The Department of Children & Family Services
Building and safeguarding our community
Empower | Collaborate | Support | Advocate
Envision a safe, caring, nurturing and supportive environment for children, families, older persons and all members of the community.
The Department of Children and Family Services protects and promotes the rights and welfare of children and families through the use of preventative interventions, education, advocacy and community–based program that serve to strengthen family bonds and build stronger communities.
The Department is led by the Director and Deputy Director (Clinical Services) and comprises:
Resident Care Supervisors (Registered Nurses) and Workers - based in residential care homes in Grand Cayman and Cayman Brac
Senior Social Workers
Social Work Managers
Administrative & Finance Staff
8:30AM – 5:00PM
Monday to Friday
+1 (345) 948-2331
+1 (345) 948-2332
P: (345) 949-0290
F: (345) 949-4167
The Department of Children & Family Services holds firmly to the belief that our service users are the focus of our services, our planning and how we measure our success. Positive feedback helps DCFS to develop and refine its services.
However, as with any service agency, customers often have the need to submit suggestions on how services can be improved and enhanced. The Department acknowledges that effective complaint handling is an integral part of good customer service.
You can submit feedback, suggestions or a complaint:
In person at the Department of Children & Family Services
In writing to the Director, using our standard mailing address or hand delivered to the DCFS office.
By phone (345) 949-0290
By email to DCFS@gov.ky
When filing a complaint, try to give us as much detail as possible:
For example: what service, policy, person or aspect of the Department is applicable to the complaint.
If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
Any expectations of the Department’s services, as a result of information we provided to you, or statements made to you by staff or the Department.
Your name, address and contact details so that we can respond to your complaint.
Anything else which you think would help to make your point and help us to investigate your concerns.
Freedom of Information (FOI)
P: (345) 949-0290
Freedom of Information Manager
The Freedom of Information Act (2007) gives the public a general right of access to all types of records held by Cayman's public authorities, with some exceptions. If you wish to make a request for information you may visit the DCFS office to complete an FOI Request Form or complete this Online FOI Request Form and submit it by email to the FOI Manager at FOI.CHD@gov.ky
We will respond to your request promptly. The Law requires public authorities to respond within 30 calendar days, allowing an extension of an additional 30 calendar days if needed. We will always acknowledge receipt of FOI requests made to the Information Manager and we will let you know if we need to extend the deadline.